first-level support

	Billing Support
877-487-8722	8 am–5:30 pm Pacific, Monday–Friday
800-813-3880	7:30 am–6:30 pm Central, Monday–Friday (for Texas customers)

	Customer & Technical Support
877-487-8349	TelePacific Technical Support (24 hours a day, 7 days a week)
800-813-3880	TelePacific (Texas) Tech Support (24 hours a day, 7 days a week)
855-444-8722	Hosted PBX and Cloud Services Support
866-282-9044	Covad Wireless Legacy Support
877-789-8722	O1 SMB Customer Support
877-600-6249	OCiX Legacy Customer Support

	Fraud & Abuse
877-487-8349	Fraud and Subpoena Compliance for Emergency Law Enforcement (press option 2)
866-839-8545	Toll Fraud, Call Annoyance, Subpoena Compliance and Non-emergency Law Enforcement
877-702-2873	Internet Abuse Complaints

95% of customer care calls are answered within 30 seconds and 93% of issues are resolved on the first call