If your questions or requests have not been answered after your initial call or if we
are not meeting your expectations, please escalate to our management team at the
Reliability and Repair Operations Center (RROC) below: |
Technical Support Escalations: |
First Level Escalation: RROC
(Ask to speak to a supervisor) |
877-487 8349 opt. 2 |
|
Second Level Escalation:
On Call - RROC Management |
877- 290- 8722
RROC/Escalations@telepacific.com |
|
Third Level Escalation:
Carlos Barron - Sr. Manager, RROC |
213-213-3494
cbarron@telepacific.com |
|
Fourth Level Escalation:
Sandy Blaisdell - VP, RROC |
213-223-4100
sblaisdell@telepacific.com |
|
Fifth Level Escalation:
Rob Madore - SVP, Customer Operations |
213-213-3636
rmadore@telepacific.com |
|
Premier and Wholesale Escalations: |
First Level Escalation:
Alex Islas - Supervisor, RROC |
213-223-4164 / 213-700-9073 (cell)
aislas@telepacific.com |
|
Second Level Escalation:
Greg Haines - Sr. Director, RROC |
213-213-3460
ghaines@telepacific.com |
|
Third Level Escalation:
Sandy Blaisdell - VP, RROC |
213-223-4100
sblaisdell@telepacific.com |
|
Fourth Level Escalation:
Rob Madore - SVP, Customer Operations |
213-213-3636
rmadore@telepacific.com |
|
